WARRANTY POLICY

WHAT IS FIRSTSTOPBUYER’S WARRANTY POLICY?

At FirstStopBuyer, we stand by the quality and craftsmanship of our products. We offer a Limited Warranty on eligible products for up to six (1) months from the date of purchase.

Please note:
The warranty period may vary depending on the product category. The exact warranty duration for each product is clearly mentioned on the respective product page under the Warranty section.

WHAT IS COVERED UNDER WARRANTY?

Our warranty covers manufacturing defects related to materials or workmanship under normal usage conditions.

This includes, but is not limited to:

  • Manufacturing defects

  • Material failure

  • Component malfunction

  • Stitching or bonding defects

  • Workmanship issues

The warranty applies only when the product is used as intended and under normal conditions.

WHAT IS NOT COVERED UNDER WARRANTY?

The FirstStopBuyer warranty does not cover:

  • Misuse, abuse, or negligence

  • Accidental damage or physical impact

  • Normal wear and tear over time

  • Fading of colors or material aging

  • Damage caused by liquids, solvents, or improper cleaning

  • Damage during transit not reported immediately

  • Unauthorized repairs, alterations, or modifications

  • Loss, theft, or indirect damage arising from product use

We are not responsible for any loss, damage, or costs resulting from the use or inability to use our products.

FRAUDULENT CLAIMS

FirstStopBuyer strictly does not honor fake, duplicate, or fraudulent warranty claims.
We reserve the right to reject any warranty claim at our sole discretion if it involves:

  • Intentional or self-inflicted damage

  • Repeated or duplicate claims

  • Counterfeit or non-genuine products

HOW TO FILE A WARRANTY CLAIM?

If you believe your product has a manufacturing defect, you may raise a warranty request.

Steps to file a claim:

  1. Visit our Help Desk / Support Section

  2. Raise a ticket for the affected product

  3. Provide order details, images/videos, and issue description

  4. Our support team will review and guide you through the next steps

We will evaluate the claim and offer a suitable resolution as per our warranty criteria.